El Hospital Universitario Rey Juan Carlos de Móstoles, integrado en la red sanitaria pública madrileña, acaba de constituir el Consejo Asesor de Pacientes y Ciudadanos, cuyo objetivo es crear un espacio de representación de los pacientes, familiares, vecinos y ciudadanos a través de las asociaciones pertinentes, con el fin de mejorar la calidad de los servicios prestados. Es “un órgano asesor del hospital de participación ciudadana que permite incorporar la ‘voz del paciente’ a las decisiones y objetivos institucionales”, ha explicado Ricardo Trujillo, gerente del Hospital Rey Juan Carlos.
El perfil emergente del paciente y ciudadano actual es el de alguien comprometido con su salud, demandante de mayor nivel de información y corresponsabilidad en los cuidados y que solicita una mayor y adecuada información, así como formación por parte de los profesionales sanitarios para tener un mejor control y seguimiento de su proceso de salud de manera activa y responsable.
Por tanto, la finalidad del Consejo Asesor de Pacientes y Ciudadanos no es otra que avanzar en la mejora de la relación de los pacientes y familiares con el hospital, actuando como una herramienta que sirva para incrementar la calidad de los servicios sanitarios, fomentando los niveles de participación y creación de circuitos y procesos, facilitando a los pacientes y familiares información de su interés.
“La necesidad de incorporar a nuestras instituciones el potencial que el paciente aporta como usuario del sistema, debe contemplarse en un órgano en el que la dirección del centro esté representada con el fin de dar viabilidad a aquellas propuestas que mejoren la calidad de los cuidados que reciben los pacientes, la información que desde el centro sanitario facilitamos y difundimos, los canales de comunicación bidireccionales entre el centro y los ciudadanos, o cualquier otro aspecto que mejore la relación con el hospital y los profesionales o la calidad de vida de los pacientes y de los servicios sanitarios prestados”, recuerda Ricardo Trujillo.
Las funciones del Consejo Asesor de Pacientes y Ciudadanos son, entre otras, promover la participación de pacientes y ciudadanos de una manera activa en el funcionamiento del hospital; planificar y realizar campañas y actuaciones conjuntas en prevención, promoción de la salud y acogida de pacientes; asesorar en cuestiones de documentación, información y nuevos canales de comunicación que se promuevan con los pacientes y ciudadanos, desde la co-creación, contemplando la visión del paciente; difusión tanto dentro del hospital como en las Asociaciones, de los acuerdos, recomendaciones y líneas de colaboración.
Fuente: Redacción médica
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